Frequently asked Questions
Our card delivery takes 5 to 30 minutes depends on the type of card you order.
In some cases where the gift card was already opened and the codes were seen, you may not be eligible for a refund.
To see if you are eligible, please contact customer support.
Once your order has been successfully refunded, it may take 2-3 days to return to your account.
When your order is completed, you will receive an email with a link to access your codes. You can also access your codes by signing into your account, viewing your order, and clicking “View Codes.”
Most gift cards require you to have your account settings configured to the United States. Visit your account settings (for whichever gift card you purchased), change your country to United States, and then try again.
If you are still having trouble redeeming your gift card, please contact customer support.
If you are receiving this error, please contact customer support.
All gift cards sold on Chinaitech.net do not have an expiration date.
If you have already received a gift card, you can copy the gift card codes (or take a screenshot) and send them to a friend; however, sending the order delivery link will not work, as your friend will be required to sign into your account to access the codes.
ID verification typically takes only a few minutes to either be approved or rejected; however, if it’s taking longer than expected, feel free to contact customer support.
The email you received tells you the main reason why your ID verification failed.
To ensure your ID verification passes, please provide a clear, non-blurry photo of your ID and of your face (selfie). Also, make sure your billing information matches what’s printed on your ID.
We’re sorry, but there is no action we can take. If you purchased our gift cards and the codes were seen by anyone, we are not able to refund the codes.
Since you chose to do business with someone who scammed you, you are liable for repercussions.
Please note: Scamming is common in the gift card industry. If someone asks you to pay for services or use a gift card as a payment method, be careful. This may be a scam. We are not liable legally, and we cannot give you a refund.
You can use any of the payment methods below:
- Credit card
- Debit card
- Mobile Money
- Crypto (Bitcoin, Bitcoin Lightning, and Litecoin)
To request a deletion of all your data, please contact customer support.
If you want to unsubscribe from our emails, click “Unsubscribe” at the bottom of your email.